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Practical Operation

The mouse looks cute and SetPoint seems to provide flexible and broad setup opportunities. But now I’ll tell you how this works in practice.

My first complaint is about the Backward button which usually reacts only after a second press. I use this button quite often, for example when viewing numerous topics on a Web forum, so I noticed that problem at once. There is the same problem with the Forward button, but I use it less frequently. This must be due to the placement of these two buttons on the mouse’s left side along with a Quick-Flip wheel. The wheel is large and handy, but the Backward and Forward buttons are too small. They look like two thin lines and do not respond sharply to your presses. The thumb feels the click but there is no result. You just have to press the buttons with more strength, yet I had expected more convenience from a $100 mouse. The thumb-pressed button on my older Logitech MouseMan Optical was large and handy, responding eagerly even to a light press.

The second problem is about redefining the mouse’s buttons. I am not fastidious about that and am generally satisfied with the defaults, but I just didn’t need the One-Touch Search button. I decided to assign the Ctrl-R (refresh) shortcut to it. The button worked well in my Web browser, but wouldn’t do so in Total Commander. I even put Total Commander on the list of programs in SetPoint, but this didn’t help.

And the biggest problem was that the Forward and Backward buttons didn’t work at all in Firefox. I didn’t even have to contact Logitech’s tech support because I immediately saw the Frequently Asked Questions about Mozilla Firefox and Logitech Mice. I must be not the only person to have asked that question. It turns out that earlier versions of SetPoint are incompatible with Firefox because this browser uses non-standard navigation commands, but it’s all right with newer versions of SetPoint.

It seems strange to me because the generic driver from Microsoft is quite compatible with the “non-standard navigation commands” and the buttons miraculously work. Perhaps it’s not the Firefox developers’ but the Logitech programmers’ fault after all? It’s also strange that I had pressed the update button and thought that I had the latest, 3.0 version of SetPoint. The website, however, contained version 3.1 which I had to download and install manually. But the problem with Firefox didn’t disappear.

I again visited the Logitech tech support site and found two answers to my question. First, there is a note that says that SetPoint works correctly with Internet Explorer 6 (IE 7 is not yet supported) and Firefox 1.0.4 and higher, but not Firefox 2.0. Well, the buttons of my mouse didn’t work even in the old version of Firefox. Could I have been doing something wrong? Well, yes. I next found an article that informed me about the proper way of installing SetPoint. As it turns out, you have to launch the Command Prompt and type RD "%APPDATA%"\Logitech\Setpoint after you have uninstalled the previous version.

That’s funny. Logitech’s programmers not only write buggy programs, but can’t even uninstall their programs correctly. Well, I uninstalled it myself, restarted the computer and typed that line in the Command Prompt, but the folder wouldn’t get deleted because it was not empty. I found that folder myself – it contained those editable user configuration files. I deleted the files and the folder and a few more mentions of Logitech and SetPoint from the hard disk. Then I had to do the same with the System Registry. The program left its traces in various branches of the Registry and didn’t delete them when I uninstalled it. I rebooted the computer and performed a correct, clean install of SetPoint, but the buttons still didn’t work in Firefox.

That’s where I gave up and quite wrongly so. As I was writing this article, I found yet another recommendation on the tech support website how to make SetPoint work with Firefox and Mozilla. It is suggested that you assign the Alt-Arrow Left and Alt-Arrow Right key combinations to the buttons. I didn’t check this out myself because I didn’t care anymore. Instead of enjoying my purchase, I had been spending my days fighting glitches and regretting the lost money.

I couldn’t get back to the shop with the mouse as the warranty didn’t cover those issues. If I told them it was difficult to press the Back and Forward buttons, they’d certainly tell me to press them harder. The problems with the SetPoint utility were software defects and I’d be asked to wait for updates. But what if I want to work with that mouse right now? They could have only replaced my mouse with another such one, but this wouldn’t solve the problems.

So I decided to sell the mouse and in quite a sly manner, I should confess. Quite a lot of users are just skimming through hardware reviews, looking at the pictures only, and then read the conclusion. It’s for such readers that I will put a marketing quote about the MX Revolution I took from Logitech’s website. Perhaps there are a lot of people like me who will be ready to buy the device after reading some pretty words and looking at cute pictures…

Well, I have already put up with my purchase by now. You have to pay for your mistakes and my hasty shopping decision cost me $100. It’s ok. I have also found out that if you delete SetPoint from the list of programs that launch at system startup, you can use your Logitech MX Revolution quite normally. It’s still difficult to press the Backward and Forward buttons right, but they work even in Firefox. It’s impossible to redefine the buttons, and the Quick-Flip wheel doesn’t work, but the One-Touch Search button does its job, evoking either the standard search panel or the specialized search pane of the current application. The left- and -rightward scrolling doesn’t work even in Windows Vista where it is built into the generic driver. In fact, my Logitech MX Revolution has transformed into an ordinary mouse with three additional buttons, two of which often require a second press to respond, and the third button is almost useless. But the mouse has the magic MicroGear wheel which is indeed very handy to work with.

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