10.
WARRANTY USELESS IF YOU TRAVEL
The following is from my correspondence with Western Digtal's warranty desk:
Further probs w. the Passport occurred, as now no machine that I tried [laptop or desk model] will recognize it. I was in Bangkok when all this happened and made my way to your warranty service provider in Pantip Plaza. Pantip is a shopping complex with hundreds of shops large and small for all things tech and probably the best known place of this kind in SE Asia. I had considerable difficulty in finding your service provider "Alliance & Land" because they do business under "Hardware House" and
generally try to hide their connection with you. After finding it I was given a runaround, of the sort that might be given to a Norwegian tourist trying to find his lost parakeet in the chicken market in Khartoum, to 5 different locations. The last location scanned the barcode on my WD Passport drive and told me that they could provide no service or assistance since I bought my Passport in the US and WD warranties were not international.
So much for your for your efforts to sell product to those who do business internationally. I did appreciate the Dilbertian hooey that you took the time to post on yr website about flying a jetliner some millimeters from the ground. Being a lawyer, I particularly appreciated the beautifully phrased elaborate disclaimer at the bottom of the page. Well done! You might, when next you are in a meeting and yr attention wanders, enjoy the guilty pleasure of mocking your competitors at Kingston.
I had the same problem [not recognized by any machine] with a Kingston USB thumb drive when I was in Bangkok last year. I brought to their warranty station in Pantip. They did not scan it. They did not ask me where I bought it. They did not care that I might have gotten it as part payment of my bill to a client charged with burglary. They had me wait about 10 minutes and replaced it, with apologies, with a new one that I still use today. Of course, they lack your consummate dedication to customer
service and market savvy. Yours truly,
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Posted by: barangshkoot

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Date: 03/23/08 10:28:31 AM]