Over A Third of Americans Abuse Their PCs Verbally or Physically

Crucial Reveals the Extent of Frustration, Anger, and Helplessness Felt by Americans When Faced With PC Problems

by Anton Shilov
07/30/2013 | 11:05 PM

New research released by memory upgrade provider Crucial.com reveals interesting insight into how Americans are choosing to vent their frustrations when confronted with computer problems. Apparently, a lot of end-users abuse their personal computers not only verbally, but even physically.


According to a nationwide online survey conducted by Harris Interactive on behalf of Crucial.com in June 2013 among over 2000 U.S. adults, 36% of those Americans who experienced computer problems in the past 6 months admit that at some point in the last six months, they have lashed out at their slow, underperforming computers by using profanity, screaming and shouting, or by striking it with a fist or other object. In addition to the verbal and physical abuse, those who experienced computer problems also indicated that computer problems have taken an emotional toll on them by eliciting feelings of frustration (65%), anger (10%), helplessness (10%), and victimization (4%).

“We have become so dependent on our computers and think of them as helpful partners, making it that much more painful when they betray us at the worst possible time,” said Roddy McLean, Crucial.com e-commerce marketing manager.

When asked who or what is most to blame for their computer problems, nearly half of adults (46%) cited viruses or malware, 16% said they were not sure what the cause was, 12% of adults blamed themselves for their computer mishaps, 10% pointed to installed software, and 8% suspected insufficient memory (RAM) as the prime culprit.

“Many are quick to blame viruses or malware as the likely cause for a computer that has become sluggish and unresponsive, but many times the problems are simply due to not having enough internal memory - an easy, do-it-yourself fix that most people never consider as a solution,” added Mr. McLean.

The results come on the heels of a recent announcement that Crucial.com has joined forces with legendary tough guy and recovering aggravated computer user, Lou Ferrigno, to find America’s most frustrated computer user. Computer users are invited to visit ToughOnComputers.com and submit a 30-second or less video, expressing their state of irritation with their loudest, most fearsome, spine-tingling roar for a chance to win $5000 or memory upgrades from Crucial.com.

When compared to those aged 35 and over, young adults (aged 18-34) seemed more apt to resort to abusive behavior such as cursing (39% vs. 25%), screaming (29% vs. 12%) or hitting it with their fist (12% vs. 2%) as a result of frustration and anger caused by their computer not meeting expectations. Young adults also outpaced all others when it came to crying, with 7% of 18-34 year olds admitting to having cried at some point in the past 6 months as a result of their computer problems, compared to only 2% of those 35 and over.