Older PCs Reduce Employee Productivity, Raise Maintenance Costs, May Increase Security Risks – Intel

SMB Attempts to Save Money by Not Purchasing New PCs Can Backfire

by Anton Shilov
10/30/2013 | 11:55 PM

Nowadays small businesses are keeping PCs longer than in previous years in a bid to save money. But that has a lot of negative effects, such as higher repair costs that can equal or exceed the price of new PCs, higher risks and low employee productivity. On average, small business workers lose more than one work week per year due to old PCs, according to a recent multi-country study commissioned by Intel Corp. and conducted by Techaisle.


The Intel small business PC refresh study surveyed 736 small businesses in Brazil, China, Germany, India, Russia and the United States to gauge the state of their PC equipment. According to the findings, small businesses are holding onto PCs significantly beyond the recommended refresh date, with more than 36% owning PCs that are more than 4 years old. These machines require more maintenance, exerting a greater toll on employee productivity and higher equipment costs than the purchase of a new machine.

Key findings from the research:

"Upgrading to new PCs is one of the wisest choices a small business can make. PCs are largely considered the foundation for many of these companies, and this study makes a clear cut case for refreshing them on a regular basis," said Rick Echevarria, vice president of PC client group and general manager of business client platform division at Intel.

According to Intel, new PCs offer businesses lower total cost of ownership, better battery life and faster performance for business productivity applications over 4-year-old systems. Additionally, an alternative to Intel Core vPro processors, PCs with Intel Small Business Advantage (SBA) can automate maintenance for small businesses without a dedicated IT staff.

The Intel small business PC refresh study was conducted by Techaisle on behalf of Intel in April. A total of 736 small businesses (1-99 employees) based in Brazil, China, Germany, India, Russia and the United States completed a 20-minute questionnaire. Respondents consisted of IT decision makers with a sampling quota fixed by employee size categories. Results on this study prepared by TechAisle are available for download at intel.com.