News

Seagate Technology, one of the world’s largest storage companies, Monday announced it had introduced a 5-year warranty, effective immediately, on every Seagate internal PC, notebook and enterprise hard drive shipped through its distribution and retail channels throughout the world.

Virtually all makers of hard disk drives have shrunk the warranty on HDDs intended to personal computers from three years to one since 2002. The majority of hard disks aimed at consumer PCs shipping today come with one year limited warranty, which does not satisfy some customers, who want to have more reliable storage for their data.

Manufacturers of storage devices cited the absence of necessity for three year warranties back in 2002 and 2003, claiming that potentially faulty hard disk drives would become malfunction throughout the first year of use. At the same time they said that shortened warranties are likely to reduce the support cost, which may have an effect on HDD pricing.

Three well-known companies – IBM, Quantum and Fujitsu – either sold or just suspended their HDD business in 2002. In the mid- and late-nineties a number of other companies, such as Conner, also either ceased to exist or shelved storage businesses.

Rapid technology development amid fierce competition in the field of storage are also among the most important factors that forced HDD makers to trim their warranty services earlier, it looks like with Seagate’s announcement the trend reverses and manufacturers of storage products for consumers will offer HDDs with longer support.

“For several years Seagate has made industry-leading investments in Six Sigma design and quality processes, common design platforms, and advanced manufacturing, and as a result we believe we have shown that reliability and quality leadership are synonymous with the name Seagate,” said Bill Watkins, Seagate president and CEO.

Seagate’s new warranty applies retroactively to applicable hard drives shipped since June 1, 2004.

Discussion

Comments currently: 9
Discussion started: 07/26/04 07:12:31 PM
Latest comment: 11/10/08 02:03:37 PM

[1-9]

1. 
About time! Yay for Seagate. WD with their 3yr are also good. Those 1 year warranties spoke volumes about how little you could trust the products. This is the direction the industry needs to go. Manufacturers express some CONFIDENCE in your products!

Thank you for showing that faith by backing them up with real warranties.
[Posted by: Anemone  | Date: 07/26/04 07:12:31 PM]

2. 
I have a Seagate drive which is full of bad sectors and i only had it for a little over a year. 1 year warranties on HD's is not enough. A step in the right direction from Seagate.
[Posted by: Slug  | Date: 07/27/04 06:26:12 AM]

3. 
I think it is a wise marketing move by Seagate. I'd been using Maxtor drives exclusively until they went to the 1 year warranty. Then I switched over to WD drives with the 3 year warranty and have used them with satisfaction. I willl now consider Seagate when making recommendations and purchases.
[Posted by: Desmo  | Date: 07/27/04 01:51:11 PM]

4. 
don't forget that Samnsumg have provided a 3yr warranty on their SpinPoint range for some time. They are a better price point compared to their peers, very quiet, and I've found these run cooler and more reliable than most imho.
[Posted by: agentsmith  | Date: 08/09/04 01:13:52 AM]

5. 
I need Warranty Periaod for model no. st340015a
[Posted by: mani  | Date: 01/20/07 12:36:22 AM]

6. 
hdd capicity
[Posted by: computer  | Date: 02/28/07 04:08:56 AM]

7. 
I was purchased a 80GB hard disk in the last year. It is now not working properly. can it be replaced
[Posted by: kamal  | Date: 05/21/07 10:48:31 AM]

8. 
hello
[Posted by: happy  | Date: 09/29/07 04:08:39 AM]

9. 
I know this happened years ago, but it's a valid point that a device that is produced for this purpose should be highly reliable.
Any manufacturer that takes away the safety net of its reliability through smaller warranty will most certainly kill a large portion of it's potential market, as the people that buy more hard disks for their machine, and don't just do with the one that comes pre-installed, will be informed buyers, and uninformed buyers will most probably be asking informed people before buying. Basically I can confidently say, on hard drives, warranty is very important, possibly the MOST important factor, performance is rarely put above it.
[Posted by: KarmaRules  | Date: 11/10/08 02:03:37 PM]

[1-9]

You must log in to add comments.

Forgot password? Registration

remember me



Related news

Latest News

Saturday, November 21, 2009

7:53 am | Cell Network Operators Set to Become Largest Mobile Internet Devices Sellers – Analysts. Mobile Network Operators to Gain Strength in Devices

Friday, November 20, 2009

10:11 pm | ATI Seeks Its Best to Ensure More Radeon HD 5-Series Supplies – Company. Additional Number of DirectX 11 Graphics Boards is Incoming

11:56 am | Fusion-io’s SSD Setup Reaches 1TB/s Aggregate Bandwidth. Fusion-io Gets Contracts from Government, Creates World’s Fastest SSD Setup

10:06 am | Notebook – the Most Desired Christmas Gift, Says CEA. Notebooks, Players and HDTVs Top Christmas Presents Wish List

9:11 am | Ebay Completes Skype Sell Off. Skype No Longer Belongs to Ebay