News
 

Bookmark and Share

(2) 

Western Digital Corp. announced that it is increasing the warranty period of some of its hard drives by standardizing all WD enterprise drives warranty to five years and WD desktop and notebook drives to three years.

“WD has carefully listened to customers, whose storage needs and buying preferences vary significantly based on geography and application. Many of our customers offer 3-year warranties on their desktop and notebook systems and 5-year warranties on their servers. WD’s new warranty policy aligns with the industry standards and meets or exceeds customer expectations,” said Arif Shakeel, president and chief operating officer for WD.

All drives sold through WD’s authorized distributors and manufactured or purchased after June 1, 2005, are affected by the new policy, which means that all the enterprise hard disk drives the company sells are subject to 5-year limited warranty, whereas all the consumer HDD products are subject to 3-year warranty.

A recent survey of thousands of WD customers found that hard drive buyers overwhelmingly rate reliability as the most important feature in a drive. Warranty, performance and capacity also were high on customers' lists of priorities, the company indicated.

“The high quality and reliability we build into every WD drive is the greatest safeguard customers can have in protecting their data,” Mr. Shakeel added.

WD desktop and notebook hard drives, including WD Scorpio, WD Caviar, WD Caviar SE and WD Caviar SE16 drive families, manufactured or purchased on June 1, 2005, or later are now covered by WD’s 3-year warranty. The company’s enterprise drives, including WD Raptor and WD Caviar RE, are now supported with its 5-year warranty beginning the same date. Previously, the company maintained a policy including 5, 3 and 1-year periods.

Some of WD’s rivals have adopted increased warranties in certain markets, but not worldwide.

Discussion

Comments currently: 2
Discussion started: 07/21/05 01:53:21 PM
Latest comment: 07/22/05 12:53:07 AM

Add your Comment




Related news

Latest News

Monday, April 14, 2014

8:23 am | Microsoft Vows to Release Xbox 360 Emulator for Xbox One. Microsoft Xbox One May Gain Compatibility with Xbox 360 Games

Tuesday, April 1, 2014

10:39 am | Microsoft Reveals Kinect for Windows v2 Hardware. Launch of New Kinect for Windows Approaches

Tuesday, March 25, 2014

1:57 pm | Facebook to Acquire Virtual Reality Pioneer, Oculus VR. Facebook Considers Virtual Reality as Next-Gen Social Platform

1:35 pm | Intel Acquires Maker of Wearable Computing Devices. Basis Science Becomes Fully-Owned Subsidiary of Intel

Monday, March 24, 2014

10:53 pm | Global UHD TV Shipments Total 1.6 Million Units in 2013 – Analysts. China Ahead of the Whole World with 4K TV Adoption

10:40 pm | Crytek to Adopt AMD Mantle Mantle API for CryEngine. Leading Game Developer Adopts AMD Mantle

9:08 pm | Microsoft Unleashes DirectX 12: One API for PCs, Mobile Gadgets and Xbox One. Microsoft Promises Increased Performance, New Features with DirectX 12

3:33 pm | PowerVR Wizard: Imagination Reveals World’s First Ray-Tracing GPU IP for Mobile Devices. Imagination Technologies Brings Ray-Tracing, Hybrid Rendering Modes to Smartphones and Tablets

2:00 pm | Nokia Now Expects to Close Deal with Microsoft in Q2. Sale of Nokia’s Division to Close Next Month